Refund policy

Returns and cancellation
If you as a buyer are a consumer, the following cancellation policy applies. The cancellation policy also only applies to products that were purchased via soberberlin.com and not in a shop or from an online retailer.
Withdrawal
You can cancel the contract in writing within 14 days without giving reasons (e.g. letter, fax, email) or - if the seller is given the item before the deadline - by returning the item. The period begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Art. 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and not before fulfilling our obligations according to § 312 e Paragraph 1 Clause 1 BGB in conjunction with Art. 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in good time. The revocation and / or return of the goods must be sent to the following address and must be registered in advance at you@soberberlin.com.
sober care GmbH
Poplar avenue 78/79
10437 Berlin
consequences of Withdrawal
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
In the event of an effective revocation, the services received on both sides must be returned and any benefits drawn (e.g. interest) surrendered. If you cannot return the received performance to us in whole or in part or only in a deteriorated condition, you may have to compensate us for the value. This does not apply to the surrender of goods if the deterioration of the goods is solely due to their inspection - as you would have been able to do in a shop, for example. In addition, you can no longer have to pay compensation for any deterioration caused by the intended use of the item by not using the item as your property and refraining from doing anything that could impair its value. Transportable items are to be returned at our risk. You have to bear the costs of the return if the delivered goods correspond to the ordered (i.e. we have not sent the wrong product) and if the price of the returned item does not exceed an amount of EUR 80.00 or if you have a higher price Item at the time of the revocation has not yet rendered the consideration or a contractually agreed partial payment. Otherwise the return is free for you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their receipt.
The right of withdrawal does not exist for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer, for delivery of sealed goods that are for reasons of health protection or hygiene are not suitable for return if their seal was removed after delivery or if goods were delivered if they were inseparably mixed with other goods after delivery due to their nature.